EverCompliant is looking for a talented Customer Success Manager to join our Customer Success team in Tel Aviv, Israel.
EverCompliant is a leading provider of Cyber Risk Intelligence and Transaction Laundering Detection and Prevention. Our focus is to detect and prevent transaction and money launderers, hidden transaction tunnels and merchant fraud from entering the e-commerce ecosystem. Our innovative cyber intelligence proprietary technologies allow our clients to manage their merchant risk. By gathering extensive risk management information, our customers can reach a conclusive business decision regarding each of their merchants.
- Launch, train and support new customers with integration and maintenance of our product.
- Ensure customer retention and satisfaction by establishing long-term relationships with key stakeholders.
- Maintain high rate of clients’ satisfaction and provide technical and professional support while ensuring the quality of customer service.
- Act as a liaison between our customers and the company while effectively collaborating with internal teams to meet clients’ needs.
- 2-3 years of experience in Customer Success or equivalent history of increasing customer satisfaction and retention
- Dynamic and flexible with work schedule – up to 50% travel might be required
- Strong organizational skills and ability to work independently
- Strong analytical skills and detail oriented
- Proficient with Microsoft Office software
- Fluency in written and verbal English; other languages – advantage
- University level degree, B.A. or above.